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Explore this issueFebruary/March 2015
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When it comes to workplace learning, Conrad Gottfredson, PhD, and Bob Mosher, two well-known performance support experts, have defined five distinct moments of need:
- When learning for the first time,
- When learning more,
- When remembering and/or applying what’s been learned,
- When things go wrong, and
- When things change.
When you know these five moments, it is easier to see how you can fit training into your production schedule. We’re starting this series with the need for training when people are learning for the first time, and in the coming months, we will take a closer look at each of the other moments.