The decades-long trend of eating more meals at restaurants and prepared food from grocery stores continues unabated. Restaurant and grocery store managers work in fast-paced, high-risk environments with significant employee turnover. They have multiple overlapping demands on their time, which makes developing employees a daily challenge. To safeguard food, prevent workplace injuries, and protect thin profit margins, their employees require consistent training and reinforcement.
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Explore this issueFebruary/March 2016
According to a recent “Mind of the Food Worker” study conducted by the Center for Research and Public Policy (CRPP), food workers prefer digital training methods over traditional instructor led training. The study showed that food workers respond better to more frequent training communication—a need that may be answered through digital technologies. Some of the new approaches to learning include gamification, internal social media networks, digital signage, and augmented reality. Let’s take a look at these emerging technologies and how they are helping overcome some of the unique challenges that retail and food service managers face.
Improving Retention and Engagement with Gamification
Leading food service and retail companies are turning to gamified learning to improve employee retention and engagement. Gamified learning includes interactive exercises, video-game style simulations, virtual rewards, and other means to chart engagement and friendly competition. The Association for Psychological Science confirms that competition keeps learners engaged, driving retention and higher test scores.
Food service and retail establishments entice users to perform by offering rewards to “players” who accomplish desired competency. Aside from incentives, rewards may include points, levelling up, and/or achievement badges. To maximize the success of the program, the rewards achieved should be visible to peers by use of leader boards.| | | Next → | Single Page