The real issue here, however, is that we have once again accepted training as the final answer. To borrow from a classic root cause analysis tool, we should have asked at least one more why. Why was no one trained on proper root cause analysis methodology?
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Explore this issueAugust/September 2015
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Why was no one trained on proper root cause analysis methodology?
There could be any number of reasons, including a high staff turnover and the company hasn’t gotten around to retraining; there is no in-house expertise in root cause analysis and no budget for an outside training provider; or nobody really understands root cause analysis in the first place. All of these beg for one more why, and each one points to a far greater issue: Not retraining in a timely manner, not ensuring dedicated funds for critical training, and not bothering to understand a key component of your food safety system means that there may be a weakness in your company’s commitment to food safety. This is not something that training alone can solve.
It can never be said enough: Training and management commitment must go hand-in-hand. Otherwise, like Sisyphus, you will be condemned to constantly push a rock uphill. To provide more than a Band-Aid solution at this most critical moment of need, work to get company buy-in. It will make your training investment a lot more worthwhile, and your training efforts much easier.