The real issue here, however, is that we have once again accepted training as the final answer. To borrow from a classic root cause analysis tool, we should have asked at least one more why. Why was no one trained on proper root cause analysis methodology?
Why was no one trained on proper root cause analysis methodology?
There could be any number of reasons, including a high staff turnover and the company hasn’t gotten around to retraining; there is no in-house expertise in root cause analysis and no budget for an outside training provider; or nobody really understands root cause analysis in the first place. All of these beg for one more why, and each one points to a far greater issue: Not retraining in a timely manner, not ensuring dedicated funds for critical training, and not bothering to understand a key component of your food safety system means that there may be a weakness in your company’s commitment to food safety. This is not something that training alone can solve.
It can never be said enough: Training and management commitment must go hand-in-hand. Otherwise, like Sisyphus, you will be condemned to constantly push a rock uphill. To provide more than a Band-Aid solution at this most critical moment of need, work to get company buy-in. It will make your training investment a lot more worthwhile, and your training efforts much easier.