An integral part of implementation is training and education: making sure the persons responsible for doing a task know how to do it. The company must document each of these two elements. Development and implementation are the responsibility of the different operating groups within the company, but someone needs to manage all the necessary documents, and that person should be a document control officer. This individual must ensure documents are prepared using a standard format, that they are signed off by developers when they are newly developed or revised, that they are distributed to the proper individuals, and that old documents and forms are collected and destroyed. The document control officer does not necessarily have to be part of the quality group, but they must have computer skills and understand organization. If you don’t already have a document control officer, consider establishing such a position.
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